Shipping & Returns

Turnaround

All orders are shipped within 48 hours of order placement, Monday – Friday, 8am - 5pm. Orders received after normal business hours will be processed the next business day.

Any orders placed by end of day Monday will arrive no later than Friday afternoon.

Carriers

We use the following carriers to deliver our orders:

FedEx
UPS
USPS

The usual shipping method is FedEx Express Saver with scheduled delivery by 4:30 pm on the third day after the shipping day. Expedited shipping is available for an additional charge. 

Order Tracking


If a tracking number is provided by the shipping carrier, we will update you with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout, you will be shown what the cost of shipping will be, and you will have a chance to cancel your order if you wish. 

Back Orders

If an item goes on backorder we will reach out to you to determine if you would like us to ship you the portion of your order that is in stock. When the backorder situation clears, we will then ship you the remainder of your order.

Returns, Refunds and Exchanges

How To Return An Item

All items eligible for return must be returned within 30 days of purchase, unless there is a manufacturing defect. Products with manufacturing defects may be returned for replacement anytime within one year.

1. Please email info@telemedicinesupply.com to request a refund and we will assign you a tracking number.

2. Mail your returned item to:
MobilDrTech, Inc.
Returns Department - Tracking Number
14090 SW Fwy, Ste 300
Sugar Land, TX 77478

3. Include in the return package a signed letter stating the reason for your return and a copy of your original invoice or receipt.

Return Exceptions

Your item must be in its original unused and unopened condition to be returned. Opened or used equipment is non-returnable.

Merchandise that has been worn, used, altered or damaged will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. Approved refunds will cover the original purchase price less restocking fees and applicable taxes only. Original shipping and handling charges are not refundable.

Exchanges

If you ordered the wrong item by mistake and would like to exchange it, you may do so, provided the product you are exchanging is still in new, unopened condition. You will not be subject to a restocking fee in this case, but shipping charges for the new item will apply.